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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carlson Ituka

July 28, 2025

5  out of  5
rating by Carlson Ituka
"I have been a customer for over 5 years. I have received excellent services. I’ll recommend them everyday."
We responded:
"Hey Carlson, Thank you for your loyalty, kind words, and five stars. We really appreciate any recommendations as well. Thank You."
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alyssa plakas

July 25, 2025

5  out of  5
rating by alyssa plakas
"Both Mick and Grace are always very pleasant to deal with. They always treat my as if I am their only client. They will go out of their way to help with you any and all of you insurance needs."
We responded:
"Alyssa, thank you so much for the review. We are so fortunate to be able to serve your insurance needs. We always try to do our best, to be the best. Again Thank You."
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Nina Lawrenson

July 25, 2025

5  out of  5
rating by Nina Lawrenson
"Grace was quick and efficient the way you want insurance to be ."
We responded:
"Thank you Nina for the five stars and kind words. We appreciate you allowing us to take care of all of your insurance needs."
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Hilarie Weed

July 18, 2025

5  out of  5
rating by Hilarie Weed
"Anytime I have contacted my agent, the response has been prompt, efficient, and professional! I highly recommend Mick Butler and Grace for all your insurance needs!!"
We responded:
"Hilarie, Thank you so much for the five stars and kind words. We try our best to be the best. Thanks for allowing us to provide your insurance needs."
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Curtis Scepkowski

July 16, 2025

5  out of  5
rating by Curtis Scepkowski
"Very helpful very professional Grace is a lifesaver"
We responded:
"Hey Curtis thanks for the five stars and kind words we really appreciate it."
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Gregory Casey

July 7, 2025

5  out of  5
rating by Gregory Casey
"Very helpful! Grace went above and beyond in helping us with our home insurance."
We responded:
"Thank you for the five stars and kind words Gregory, we always strive to be the best in what we do. Thank you for trusting us to handle your insurance needs."
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Rick Fu

July 3, 2025

5  out of  5
rating by Rick Fu
"very professional"
We responded:
"Thank you so much for the five stars and the kind words we truly appreciate them."
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Lynda Fifield

June 25, 2025

5  out of  5
rating by Lynda Fifield
"Grace has been extremely helpful to me and my coworkers while needing to obtain policies on our residents behalf. She is efficient and speedy! She always follows back up with us. We truly appreciate her professionalism!"
We responded:
"Lynda, Thank You for the five stars and kind words. We are always trying to raise the bar when it comes to customer service, and it's always nice to hear about great experiences. We appreciate you! Thanks. -Mick"
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Cruella

June 17, 2025

5  out of  5
rating by Cruella
"Very nice and super friendly!!"
We responded:
"Thank you for the five stars and the kind words!!! We appreciate you trusting us to take care of all of your insurance needs."
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Patrick Egan

June 11, 2025

5  out of  5
rating by Patrick Egan
"Grace and Mick were great, very helpful. They got my home owners insurance quickly for my closing. I also went to them for my car and umbrella policies. They were able to get me great pricing and it is nice because they are local. I would recommend them to anyone who needs insurance"
We responded:
"Thanks for the five stars and kind words Patrick we really appreciate it. We also appreciate you putting your trust in us to take care of your insurance needs. Thank You."
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Jianye Peng

June 6, 2025

5  out of  5
rating by Jianye Peng
"grace is great"
We responded:
"Thanks for the five stars Jianye! We think Grace is great too."
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Samantha Smith

May 30, 2025

5  out of  5
rating by Samantha Smith
"I’ve been with them since 2016. They have always been great with me They are the best insurance company agents out there"
We responded:
"Thanks for the kind words and five stars Samantha! We appreciate you being such a loyal customer for all of these years. Thank You. -Mick Butler, Mick Butler State Farm Troy NY"
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Jennifer Levesque

May 30, 2025

5  out of  5
rating by Jennifer Levesque
"Always a great experience working with this team. Thank you for always being super helpful and answering all my questions"
We responded:
"Thank you for the review Jennifer, we really appreciate it."
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gacha_naomi yay

May 28, 2025

5  out of  5
rating by gacha_naomi yay
"Love Love Love Tina very professional,patient,she takes her time to help, very nice, laugh at my corny jokes and very understanding if you don't have a agent give her a try you want be disappointed"
We responded:
"Hey Argina, we think Tina's pretty awesome ourselves. Thank you so much for the five stars and kind words. -Mick Butler, Mick Butler State Farm Troy NY"
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Jessica N

May 23, 2025

5  out of  5
rating by Jessica N
"I am so glad that I chose State Farm for my renters insurance policy when I moved into my new apartment a year ago. Not only did they offer the lowest price that I could find for the same amount of coverage, their customer service is amazing. When items were stolen from my property, all of my questions about whether or not to file a claim were promptly and politely answered by a sweet young lady named Grace. She is very knowledgeable and thoroughly explained my options and I am confident that I made the right decision with her help. I highly recommend State Farm for all of your insurance needs."
We responded:
"Hi Jessica, we really appreciate the great review. We try to always help our customers navigate the claims process. It's nice to hear about Grace being so helpful as well. Thank You."
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Melissa Cardinal

May 21, 2025

5  out of  5
rating by Melissa Cardinal
"Grace has been amazing with all our insurance stuff—super helpful and always quick to respond, whether it’s by email or text. Big thanks to you, Grace! You really made things so much easier for us when we bought our house and again when we got our new car. Totally recommend working with Grace and Mick!"
We responded:
"Hey Melissa, Thank you for the five stars and the kind words, we really appreciate it."
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Wil Baez

May 21, 2025

5  out of  5
rating by Wil Baez
"Mr Mike butler. I dont have to tell you how great the team you have are. Grace, Tammy much love to these ladies that have kept me in their thoughts when other insurance companies would've dropped you easily. Family feeling is real... God bless to grace, Tammy, and the others that work there. Special spot in my heart for grace and Tammy. Great man needs one strong woman, Mike you have two. Love you guys..."
We responded:
"Wil, thank you so very much for the five stars and the kind words. We truly appreciate you allowing us to handle your insurance needs. "
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Corinne Brunelle

May 14, 2025

5  out of  5
rating by Corinne Brunelle
"Grace is always kind and helpful. She makes my car insurance needs seem like easy peavey! Thank you Grace for all you do for everyone!"
We responded:
"Hi Corinne, we really appreciate you taking the time to leave us a review. We always strive to exceed our customers expectations. Thank you for choosing us for your insurance needs."
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Nikiesha Bolton

April 23, 2025

1  out of  5
rating by Nikiesha Bolton
"I'm thank you for Tina getting me set up with my policy when I move back home but over the months or today I found out that she is no longer with State farm but Nick up on hoosick Street in Troy, New York. I called today because I had a concern in my policy. I was told today I had accidents and violations on my records. Then I was told to go to DMV because it was DMV. That was important. Come to find out when I got my abstract today it was no such thing. All my violations was old from like 15-20 years ago. The fact that I'm being held over my head for old violations is crazy that my policy went up and I wanted to know why. So when I got my abstract eye I came to the office to show it to them. When I got there I wasn't told I'll be with you in a minute. The little girl sat on the phone and was just talking. I guess to another customer. I'm not sure she call her father. Her father came in well right past me. I said hello. He didn't say hello back. He's still there for a minute and say can I help you? I said yes I was here because I wanted you to see if you can go over my policy with me. He told me that no he was not going to go to my policy with me. He told me his daughter went over with me he said I called several times which I only called a few times. He told me nothing was going to change about my policy going up that he looked at me and say don't. I got a DWI on my record which that's been over almost 20 years so I'm very disappointed and feel disrespected especially when told me he think I should find a new agent office. And this is the first time me meeting him......and I all I'm going to say may God bless his soul."
We responded:
"As in all cases there are two sides to every story. I wish you well."
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Soyeon McLean

April 22, 2025

5  out of  5
rating by Soyeon McLean
"Mick and his team, especially Grace, have been extremely helpful! From the moment I started working with them, they’ve been responsive, informative, and always easy to reach whenever I have questions. Their support made my move to New York so much smoother, especially with helping me switch over my insurance without any hassle. I truly appreciate their professionalism and friendly service—highly recommend!"
We responded:
"Thank you so much for the kind words Soyeon we try our best to provide superior customer service. We appreciate the five stars. "
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Linda O'Malley

March 25, 2025

4  out of  5
rating by Linda O'Malley
"I appreciate how responsive State Farm has been both for our family’s home and auto insurance, Both Tina and Grace have worked well with us offering very good customer service."
We responded:
"Linda we appreciate the kind words and great review. Thank You! Mick"
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Candy Serson

December 11, 2024

5  out of  5
rating by Candy Serson
"I called and asked for a quote for home owner insurance and had the pleasure of speaking with Grace. She was not only informative but helpful and knowledgeable. I would highly recommend State Farm for your home insurance needs and there quote was $300 less"
We responded:
"Candy, Thank you very much for the great review and five stars they are much appreciated. Thanks."
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Furgencio “Furg” Herrera

November 13, 2024

5  out of  5
rating by Furgencio “Furg” Herrera
"After price shopping with other contacts, I went with this office for fair rates. Since then, working with Tina from Mick Butler's office has been easy, smooth and in many ways a collaborative experience. I now have multiple policies with them. It's the only place I do insurance in Troy."
We responded:
"Hey Furg, thank you so much for choosing our office. We appreciate the kind words and being your choice for all of your insurance needs. "
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Katlyn Hill

November 8, 2024

5  out of  5
rating by Katlyn Hill
"My policy was recently moved to this office and it has been an amazing experience. Tina was awesome and got me all set up. Working the life insurance specialist was wonderful! He answered all of my questions and helped me find the best policy for my family!"
We responded:
"Hey Katlyn, thank you so much for the five stars and the kind words. We really appreciate it. We do our best to provide an amazing experience and I'm happy to hear we met the mark."
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Averie Potter

October 31, 2024

5  out of  5
rating by Averie Potter
"Tina has been amazing with helping navigate rates. Beyond helpful"
We responded:
"We think Tina is amazing too. Thanks for the great review Averie!"