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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brenda LaFave

Brenda LaFave

September 25, 2025

5  out of  5
rating by Brenda LaFave
"I worked with Grace to increase our homeowner coverage. She was very pleasant and spent a significant amount of time reviewing what we wanted. We would highly recommend Grace for any services you need."
We responded:
"Thank You so much Brenda, we really appreciate you taking the time out to leave us such a nice review, and trusting us with your insurance needs. "
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Diane Williams

September 17, 2025

5  out of  5
rating by Diane Williams
"Thank you Grace for helping me with a report, I couldn't have done it without you. You are very good at your job, Mr. Butler Grace deserves a raise. She was a blessing to me today."
We responded:
"We agree, Grace is pretty great! Thanks for the five stars and the very kind words."
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Derek Wright

September 12, 2025

5  out of  5
rating by Derek Wright
"Grace from Mick Butler Insurance was extremely helpful in helping me bundle and switch my homeowners insurance! I got all the information quickly, she was extremely upfront and she immediately sent me the documents I needed for my mortgage company! Thanks Grace!"
We responded:
"Hey Derek, we really appreciate the five stars and kind words. "
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Anthony Ferris

September 12, 2025

5  out of  5
rating by Anthony Ferris
"Great service, great staff!"
We responded:
"Thanks for the five stars and kind words Anthony."
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Duane Connally

September 4, 2025

1  out of  5
rating by Duane Connally
"This branch does not care about their policy holders. They massively overcharge compared to other insurance companies and other state farm branches. After getting a new card my account on auto pay was not notified once in two months that a payment didn’t go through. Now my insurance is lapsed over 40 dollars after being charged 400 a month for 4 years. The same policy with a different company now costs me 120"
We responded:
"Duane, we care about all of our policyholders in fact we always go the extra mile to ensure they are happy with our service. However sometimes our efforts are unwanted and ignored, I'm sorry that you felt the need to leave a bad review, and I wish you the best with your new insurance company."
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Madeline Elmore

September 2, 2025

5  out of  5
rating by Madeline Elmore
"Grace treated me incredibly well when I ran into issues with my car insurance! She made my stressful situation much easier and really helped me out. This office has been a pleasure to work with."
We responded:
"Madeline, Thank you so much for the five star review, and the kind words. We truly appreciate it."
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Teresa Hickey

August 11, 2025

5  out of  5
rating by Teresa Hickey
"Just a quick shout out to Grace Butler thanking you for your outstanding customer service and taking all the time you did to be as through as you were explaining my insurance needs . My first experience with State Farm and certainly won’t be my last . Thank you again Grace !!"
We responded:
"Wow, Thanks Teresa! We really appreciate the five stars and kind words. We also appreciate you trusting us with all of your insurance needs. "
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Ray Buchholz

August 5, 2025

5  out of  5
rating by Ray Buchholz
"Transfer insurance from one boat to another. Transaction went smoothly. All by phone and email."
We responded:
"Thanks Ray, we appreciate the five stars and always try to serve our customers in the way they want to be served on the phone, text, email, or in person we are here. Thank you for allowing us to take care of your insurance needs."
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Carlson Ituka

July 28, 2025

5  out of  5
rating by Carlson Ituka
"I have been a customer for over 5 years. I have received excellent services. I’ll recommend them everyday."
We responded:
"Hey Carlson, Thank you for your loyalty, kind words, and five stars. We really appreciate any recommendations as well. Thank You."
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alyssa plakas

July 25, 2025

5  out of  5
rating by alyssa plakas
"Both Mick and Grace are always very pleasant to deal with. They always treat my as if I am their only client. They will go out of their way to help with you any and all of you insurance needs."
We responded:
"Alyssa, thank you so much for the review. We are so fortunate to be able to serve your insurance needs. We always try to do our best, to be the best. Again Thank You."
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Nina Lawrenson

July 25, 2025

5  out of  5
rating by Nina Lawrenson
"Grace was quick and efficient the way you want insurance to be ."
We responded:
"Thank you Nina for the five stars and kind words. We appreciate you allowing us to take care of all of your insurance needs."
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Hilarie Weed

July 18, 2025

5  out of  5
rating by Hilarie Weed
"Anytime I have contacted my agent, the response has been prompt, efficient, and professional! I highly recommend Mick Butler and Grace for all your insurance needs!!"
We responded:
"Hilarie, Thank you so much for the five stars and kind words. We try our best to be the best. Thanks for allowing us to provide your insurance needs."
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Curtis Scepkowski

July 16, 2025

5  out of  5
rating by Curtis Scepkowski
"Very helpful very professional Grace is a lifesaver"
We responded:
"Hey Curtis thanks for the five stars and kind words we really appreciate it."
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Gregory Casey

July 7, 2025

5  out of  5
rating by Gregory Casey
"Very helpful! Grace went above and beyond in helping us with our home insurance."
We responded:
"Thank you for the five stars and kind words Gregory, we always strive to be the best in what we do. Thank you for trusting us to handle your insurance needs."
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Rick Fu

July 3, 2025

5  out of  5
rating by Rick Fu
"very professional"
We responded:
"Thank you so much for the five stars and the kind words we truly appreciate them."
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Lynda Fifield

June 25, 2025

5  out of  5
rating by Lynda Fifield
"Grace has been extremely helpful to me and my coworkers while needing to obtain policies on our residents behalf. She is efficient and speedy! She always follows back up with us. We truly appreciate her professionalism!"
We responded:
"Lynda, Thank You for the five stars and kind words. We are always trying to raise the bar when it comes to customer service, and it's always nice to hear about great experiences. We appreciate you! Thanks. -Mick"
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Cruella

June 17, 2025

5  out of  5
rating by Cruella
"Very nice and super friendly!!"
We responded:
"Thank you for the five stars and the kind words!!! We appreciate you trusting us to take care of all of your insurance needs."
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Patrick Egan

June 11, 2025

5  out of  5
rating by Patrick Egan
"Grace and Mick were great, very helpful. They got my home owners insurance quickly for my closing. I also went to them for my car and umbrella policies. They were able to get me great pricing and it is nice because they are local. I would recommend them to anyone who needs insurance"
We responded:
"Thanks for the five stars and kind words Patrick we really appreciate it. We also appreciate you putting your trust in us to take care of your insurance needs. Thank You."
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Jianye Peng

June 6, 2025

5  out of  5
rating by Jianye Peng
"grace is great"
We responded:
"Thanks for the five stars Jianye! We think Grace is great too."
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Samantha Smith

May 30, 2025

5  out of  5
rating by Samantha Smith
"I’ve been with them since 2016. They have always been great with me They are the best insurance company agents out there"
We responded:
"Thanks for the kind words and five stars Samantha! We appreciate you being such a loyal customer for all of these years. Thank You. -Mick Butler, Mick Butler State Farm Troy NY"
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Jennifer Levesque

May 30, 2025

5  out of  5
rating by Jennifer Levesque
"Always a great experience working with this team. Thank you for always being super helpful and answering all my questions"
We responded:
"Thank you for the review Jennifer, we really appreciate it."
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gacha_naomi yay

May 28, 2025

5  out of  5
rating by gacha_naomi yay
"Love Love Love Tina very professional,patient,she takes her time to help, very nice, laugh at my corny jokes and very understanding if you don't have a agent give her a try you want be disappointed"
We responded:
"Hey Argina, we think Tina's pretty awesome ourselves. Thank you so much for the five stars and kind words. -Mick Butler, Mick Butler State Farm Troy NY"
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Jessica N

May 23, 2025

5  out of  5
rating by Jessica N
"I am so glad that I chose State Farm for my renters insurance policy when I moved into my new apartment a year ago. Not only did they offer the lowest price that I could find for the same amount of coverage, their customer service is amazing. When items were stolen from my property, all of my questions about whether or not to file a claim were promptly and politely answered by a sweet young lady named Grace. She is very knowledgeable and thoroughly explained my options and I am confident that I made the right decision with her help. I highly recommend State Farm for all of your insurance needs."
We responded:
"Hi Jessica, we really appreciate the great review. We try to always help our customers navigate the claims process. It's nice to hear about Grace being so helpful as well. Thank You."
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Melissa Cardinal

May 21, 2025

5  out of  5
rating by Melissa Cardinal
"Grace has been amazing with all our insurance stuff—super helpful and always quick to respond, whether it’s by email or text. Big thanks to you, Grace! You really made things so much easier for us when we bought our house and again when we got our new car. Totally recommend working with Grace and Mick!"
We responded:
"Hey Melissa, Thank you for the five stars and the kind words, we really appreciate it."
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Wil Baez

May 21, 2025

5  out of  5
rating by Wil Baez
"Mr Mike butler. I dont have to tell you how great the team you have are. Grace, Tammy much love to these ladies that have kept me in their thoughts when other insurance companies would've dropped you easily. Family feeling is real... God bless to grace, Tammy, and the others that work there. Special spot in my heart for grace and Tammy. Great man needs one strong woman, Mike you have two. Love you guys..."
We responded:
"Wil, thank you so very much for the five stars and the kind words. We truly appreciate you allowing us to handle your insurance needs. "